Richard M. Marshall, the Principal of Concept Gap in Scotland, has over 30 years of experience in software design and innovation. He is a battle-hardened entrepreneur, has written hundreds of thousands of lines of code, launched products, raised funding, and spent 5 years as a Gartner analyst. He writes and lectures widely on software development, mobile, low code, web tools and AI with a flair for bringing the hype down to earth and helping clients become smarter innovation adopters. Richard holds a PhD in Computer Science from the University of Edinburgh. For fun he writes fiction and practices Parkour.