Implementing IT Service Intelligence

This 13.5 hour course prepares consultants to install and configure Splunk's app for IT Service Intelligence (ITSI). Students will learn to use ITSI to monitor mission-critical services. Topics include ITSI architecture, deployment planning, installation, service design and implementation, configuring entities, notable events, and developing glass tables and deep dives.

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Upcoming Classes

Course Topics

  • Overview of ITSI features
  • ITSI architecture and deployment
  • Installing ITSI
  • Designing and implementing services and entities
  • Configuring correlation searches and notable events
  • Creating deep dive pages
  • Creating glass tables
  • ITSI troubleshooting

Class Format

Instructor-led lecture with labs. Delivered via virtual classroom or at your site.


Using Splunk, Searching and Reporting with Splunk, Creating Splunk Knowledge Objects, Splunk Administration

Course Objectives

Module 1 - Introducing ITSI

  • Define key service intelligence concepts
  • Identify ITSI features
  • Explain the role of the common information model in ITSI
  • Examine the ITSI user interface

Module 2 - Installing and Configuring ITSI

  • List ITSI hardware recommendations
  • Describe ITSI deployment options
  • Identify ITSI components
  • Describe the installation procedure
  • Identify data input options for ITSI
  • Add custom data to an ITSI deployment

Module 3 - Designing Services

  • Given customer requirements, plan an ITSI implementation
  • Use a data audit to identify service key performance indicators
  • Identify site entities

Module 4 - Implementing Services

  • Use a service design to implement services in ITSI
  • Create KPIs with static and adaptive thresholds
  • Use time policies to define flexible thresholds
  • Use anomaly detection

Module 5 - Glass Tables

  • Design glass tables to display important service status
  • Use the glass table editor to create and edit glass tables
  • Use KPIs and ad-hoc searches on glass tables
  • Add glass table drilldown options

Module 6 - Notable Events

  • Describe notable event workflow
  • Configure notable event options
  • Define new correlation searches
  • Define multi KPI alerts
  • Manage notable event storage

Module 7 - Deep Dives

  • Customize new deep dive displays
  • Add additional swim lanes to deep dives
  • Configure swim lane options

Module 8 - Entities

  • Entity best practices
  • Defining service entities
  • Using entities in KPI searches

Module 9 - Troubleshooting ITSI

  • Backup and restore
  • Upgrading ITSI
  • Under the hood