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Splunk Training + Certification

Using Splunk IT Service Intelligence

Course Description

Learn to use Splunk IT Service Intelligence features, such as Service Analyzer, Notable Events Review, Glass Tables, Deep Dives, KPI Alerts and more.

Instructor-led Training Schedule

Prerequisite Knowledge

To be successful, students should have a solid understanding of the following courses:
  • What is Splunk?
  • Intro to Splunk
  • Using Fields
  • Scheduling Reports and Alerts
  • Visualizations
  • Leveraging Lookups and Subsearches
  • Search Under the Hood
  • Introduction to Knowledge Objects
  • Enriching Data with Lookups
  • Introduction to Dashboards

Or the following legacy courses:

 

  • Splunk Fundamentals 1
  • Splunk Fundamentals 2

Course Topics

  • ITSI features and user interface
  • Creating Glass Tables
  • Managing Notable Events
  • Investigating with Deep Dives

Course Objectives

Module 1 – Introducing ITSI
  • Identify what ITSI does
  • Describe reasons for using ITSI
  • Examine the ITSI user interface
 
Module 2 – Visualizing Services with Glass Tables
  • Describe glass tables
  • Use glass tables
  • Design glass tables
  • Configure glass tables
 
Module 3 – Managing Notable Events
  • Define key notable events terms and their relationships
  • Describe examples of multi-KPI alerts
  • Describe the notable events workflow
  • Work with notable events
 
Module 4 – Investigating Issues with Deep Dives
  • Describe deep dive concepts and their relationships
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure swim lanes
  • Custom views
  • Describe effective workflows for troubleshooting