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Splunk Training + Certification

Using Splunk IT Service Intelligence

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Course Description

Learn to use Splunk IT Service Intelligence features, such as Service Analyzer, Notable Events Review, Glass Tables, Deep Dives, KPI Alerts and more.
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Instructor-led Training Schedule
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Prerequisite Knowledge

To be successful, students should have a solid understanding of the following courses:
  • What is Splunk?
  • Intro to Splunk
  • Using Fields
  • Scheduling Reports and Alerts
  • Visualizations
  • Leveraging Lookups and Subsearches
  • Search Under the Hood
  • Introduction to Knowledge Objects
  • Enriching Data with Lookups
  • Introduction to Dashboards

Or the following legacy courses:

 

  • Splunk Fundamentals 1
  • Splunk Fundamentals 2

Course Topics

  • ITSI features and user interface
  • Creating Glass Tables
  • Managing Notable Events
  • Investigating with Deep Dives

Course Objectives

Module 1 – Introducing ITSI
  • Identify what ITSI does
  • Describe reasons for using ITSI
  • Examine the ITSI user interface
 
Module 2 – Visualizing Services with Glass Tables
  • Describe glass tables
  • Use glass tables
  • Design glass tables
  • Configure glass tables
 
Module 3 – Managing Notable Events
  • Define key notable events terms and their relationships
  • Describe examples of multi-KPI alerts
  • Describe the notable events workflow
  • Work with notable events
 
Module 4 – Investigating Issues with Deep Dives
  • Describe deep dive concepts and their relationships
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure swim lanes
  • Custom views
  • Describe effective workflows for troubleshooting
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