Course Description

Learn to use Splunk IT Service Intelligence features, such as Service Analyzer, Notable Events Review, Glass Tables, Deep Dives, KPI Alerts and more.

Instructor-led Training Schedule

Course Prerequisites

  • Splunk Fundamentals 1
  • Splunk Fundamentals 2

Course Topics

  • ITSI features and user interface
  • Creating Glass Tables
  • Managing Notable Events
  • Investigating with Deep Dives

Course Objectives

Module 1 – Introducing ITSI

  • Identify what ITSI does
  • Describe reasons for using ITSI
  • Examine the ITSI user interface

Module 2 – Visualizing Services with Glass Tables

  • Describe glass tables
  • Use glass tables
  • Design glass tables
  • Configure glass tables

Module 3 – Managing Notable Events

  • Define key notable events terms and their relationships
  • Describe examples of multi-KPI alerts
  • Describe the notable events workflow
  • Work with notable events

Module 4 – Investigating Issues with Deep Dives

  • Describe deep dive concepts and their relationships
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure swim lanes
  • Custom views
  • Describe effective workflows for troubleshooting