Applies to Splunk and its acquired companies, including SignalFx and VictorOps.
As COVID-19 continues to impact the global community, Splunk is focused on supporting our stakeholders and ecosystem — including you, our customers — through a time of great uncertainty.
We have taken steps to help ensure our customers around the world can continue to rely on Splunk products and services to turn their data into meaningful outcomes. We know how critical our platform is to our customers’ operations and we are committed to ensuring you are able to fulfill your organization’s mission.
We have been closely monitoring the evolving situation and following guidance from the World Health Organization, the U.S. Center for Disease Control, and international authorities. We have augmented our business operations to help ensure the continuity and support of our customers, employees, and communities.
Meeting our customer commitments is a top priority and with our teams distributed globally, we are flexing as needs change. Our workforce is accustomed to leveraging collaborative technologies to work outside of the office. As part of our business continuity plans, we are confident in the ability of our systems and processes to handle our employees working remotely, and we are well equipped to maintain the high-quality customer service and support you have come to expect from us.
The health and safety of our employees, customers, and partners are paramount. We have minimized employee travel, both international and domestic, and have our global teams working remotely to ensure social distancing. You can be assured that the Splunk field team is committed to supporting all of our customers.
This is an unprecedented time, and the situation is changing daily. We are committed to ensuring that you continue to receive the highest quality service from us without disruption. Please do not hesitate to contact your Splunk representative with any questions or concerns regarding your Splunk product or service. Thank you for your continued trust in Splunk and may you and your families be well.