Drift is a conversational marketing platform that supports millions of real-time conversations while maintaining 24/7 availability. To support its rapid growth, Drift uses containerized microservices running on AWS. SignalFx is Drift’s all-in-one solution for predicting and preventing outages before they affect customers. With SignalFx, Drift has dramatically lowered mean time to resolution (MTTR) through contextual, analytics-driven alerts that fire seconds after an issue as well as reduced the time to identify the most valuable areas of improvement to just a few clicks with SignalFx Microservices APM. SignalFx has enabled the team at Drift to solve for problems they previously couldn’t address — or worse, didn’t even know they had.