Is there a Self-Service option to purchase Splunk Cloud?
Yes, you may purchase up to 20GB daily indexing volume of Splunk Cloud with a credit card at http://splunk.force.com/SplunkCloud.

 

Are there other purchasing options for Splunk Cloud?
Yes, if you would like to purchase more than 20GB daily indexing volume, want to use a purchase order instead of a credit card, or have other needs like using a different AWS zone than US East or require GovCloud, please email sales@splunk.com. if you are a current Splunk Cloud Enterprise customer, your account rep can easily assist you.

 

Why do I see two charges on my credit card when I purchase Splunk Cloud?
When you purchase Splunk Cloud with a credit card, Splunk submits a one dollar charge to confirm that the credit card information is accurate. This charge does not post to your final credit card bill.

 

How do I change the credit card information you have on file?
You can update your credit card information by going to your Customer Portal and choosing My Account Information.

 

How can I change from a monthly to a yearly Splunk Cloud subscription?
You may change your subscription by calling 1.855.775.8657.

 

How can I cancel my Splunk Cloud subscription?
You may cancel your subscription by calling 1.855.775.8657.

 

How do I access my Splunk Cloud instance?
You can view your Splunk Cloud instance(s) by clicking on the Instance Page in the Customer Portal.

 

How do I view my previous bills?
You can view your bills by going to the Billing History Page in the Customer Portal.

 

How can I invite someone else to use Splunk Cloud?
You can invite a user to your instance by clicking the “Invite User” button on the Instance Page. This sends an email with an invite link to the user.

 

How long do invite links stay active?
The invite link within the invitation email is live for 72 hours. After that time, if the user has not accepted the invite, you need to send the invitation again using the “Invite User” button on the Instance Page.

 

How do I assign a specific Splunk Cloud role to a user?
If you are the Splunk Cloud Administrator, you can assign any role using the Instance Page in the Customer Portal.

 

How do I create a custom Splunk Cloud role?
If you are the Splunk Cloud administrator, you can create a custom role by opening a support case on the Support Portal.

 

How do I find out more about Splunk Cloud?
http://docs.splunk.com/Documentation/SplunkCloud/SplunkCloud/FAQs/FAQs

 

How do I find out more about Splunk Light?
http://docs.splunk.com/Documentation/SplunkLight/latest/Cloud/SplunkLightcloudserviceFAQ

 

How do I find out more about Splunk Enterprise Security?
http://www.splunk.com/en_us/products/premium-solutions/splunk-enterprise-security/online-sandbox-faq.html

 

How do I find out more about Splunk IT Service Intelligence?
http://www.splunk.com/en_us/products/premium-solutions/it-service-intelligence/online-sandbox-faq.html