In the last two years, artificial intelligence for IT operations (AIOps) has grown from an emerging category to an IT necessity. Successful companies use AIOps to automate and improve IT operations by applying machine learning to their data. Forward-looking companies use AIOps to pull insights from their IT data to drive strategic business decisions.

In the 2018 Market Guide for AIOps Platforms, Gartner describes how AIOps has expanded, lays out the key steps for IT departments looking to gain the benefits of AIOps and provides crucial information for selecting tools and vendors. We believe you’ll learn:

  • The difference betweens AIOps features and AIOps platforms
  • The most important data categories for AIOps
  • Gartner’s recommendations for how to get started in AIOps

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Market Guide for AIOps Platforms, Pankaj Prasad, Charley Rich, 12 November 2018

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