Customer insights such as the quantity of books bought, order history and preferences are critical for any publisher. Learn how Bonnier Books trained all members of the team in Splunk, from teams in Marketing to IT and Customer Support.
Using Splunk, individual users can write their own queries and have the power to develop and customise their individual searches. Giving the team access to Splunk has been a win / win situation, nobody at the company expected that Splunk would be the number one tool for customer support for example.
Watch the on demand session to hear how staff at Bonnier Books across departments are unlocking valuable, actionable data with Splunk.