From Reactive Problem Solving to Proactive Insight Sharing
By revolutionizing their incident detection timeline, Globe Telecom also successfully reduced the mean time to recovery; and by identifying problems before receiving user complaints, the company has strengthened customer trust and loyalty. But Splunk’s contribution is not only to streamline workflows and shorten investigation cycles. Its ability to turn data into transformative insights has also created real values for different stakeholders.
“Splunk lets us go beyond IT management and allows us to strive for more unprecedented possibilities, benefiting our business in more proactive ways,” says Manalang. Apart from monitoring infrastructure status, for example, the team can now capture transaction status as well, which facilitates real-time measurement of key performance indicators. “You can’t imagine how flexible the Splunk dashboard is,” says Manalang. “All stakeholders gain real-time visibility into the operations easily. We can even know the potential revenue loss of every single incident, besides the root cause and consequence.”
The Splunk solution brings great value to internal users, too. “Through predictive analytics, we are able to share actionable insights and useful precautions with different business groups before they launch new projects and events. In other words, we have migrated from reactive problem solving to proactive insight sharing. We have gone beyond defense,” Manalang says.