As a services company supporting critical infrastructure for its customers, Econocom must ensure it can react instantly to any changes in customers’ environments. Econocom also needs to deliver against tight SLAs. Failed SLAs can lead to penalties and loss of customer satisfaction.
Prior to Splunk, the Econocom operations teams had almost a dozen different monitoring and event consoles. “With so many things to look at, it became impossible to manage the events and to prioritize correctly since they were all generated by different systems,” says Romuald Fronteau, technical solution consultant, Econocom. Econocom operates under strict SLAs when it comes to responding to events, but the volume of events across so many silos led to events being untreated within the given SLA window.
Econocom operators also lacked the ability to apply analytics across multiple data sources to accelerate incident investigation, visualize data with business-service context and apply capacity planning.
Splunk ITSI was implemented at Econocom in full production in just weeks, and is now used by a number of different teams within the IT organization.