Splunk Enterprise eases our job in managing various types of logs for multiple stakeholders. We’re excited about partnering with Splunk across different business divisions, to provide our clients and their customers with an enriching experience, as the future of payments evolves.
Operational Visibility Into Real-Time Payments Improves Customer Experience at Cuscal
Cuscal is Australia’s leading provider of end-to-end payment solutions, comprising mobile payments, fraud prevention and electronic funds transfer (EFT) switching and settlements.
Cuscal helps its clients in many industries including financial services, airlines and retail, to make payments easy for their customers. Given the complexities of the banking environment, coupled with the launch of the New Payments Platform (NPP), a real-time payments infrastructure for the Australian economy, Cuscal needed enhanced IT operations and security visibility across the business. Since implementing Splunk Enterprise, Cuscal has experienced benefits such as:
- Real-time insights into complex financial operations
- Increased incident response time by 50 percent
- Improved customer experience
Challenges
- Needed to monitor Cuscal’s infrastructure within a complex transactional environment with high traffic volumes
- Required complete holistic visibility of IT infrastructure
- Needed to ensure the security of sensitive customer financial data
Business Impact
- Greater operational visibility into system health
- Ability to use existing logs for real-time insight without impacting system performance
- Uncompromised customer experience
- 50 percent reduction in incident resolution time ensures clients can reliably use NPP for their customers’ real-time payments
Why Splunk
As one of the 13 shareholders of the NPP, Cuscal enables more than 40 financial institutions and other payment service providers to use the platform. Cuscal enabled more than 60 percent of the financial institutions that were live on day one of the NPP in February 2018 – Australia’s new real-time payments system, which automates payments and enables them to move rapidly between accounts at different financial institutions.
Cuscal required a solution that could provide real-time visibility into infrastructure performance and online services, to ensure 100 percent uptime of payments and meet customer expectations.
“We looked at the capabilities that were important to our internal and external stakeholders and determined that Splunk was well-positioned to support the scale of the NPP and our expanding client base,” says Rishi Amin, manager of strategy and architecture, Cuscal.
Since deploying Splunk Enterprise, the time spent on detecting and troubleshooting incidents has been reduced by 50 percent – it now takes, on average, a couple of hours to investigate an incident that may previously have taken days. This performance improvement is critical for ensuring clients can use the NPP to make real-time payments.
“Splunk was already entrenched in the business for security monitoring. We had know-how for operating it, so we leveraged it for IT visibility,” Amin says.
