As one of the 13 shareholders of the NPP, Cuscal enables more than 40 financial institutions and other payment service providers to use the platform. Cuscal enabled more than 60 percent of the financial institutions that were live on day one of the NPP in February 2018 – Australia’s new real-time payments system, which automates payments and enables them to move rapidly between accounts at different financial institutions.
Cuscal required a solution that could provide real-time visibility into infrastructure performance and online services, to ensure 100 percent uptime of payments and meet customer expectations.
“We looked at the capabilities that were important to our internal and external stakeholders and determined that Splunk was well-positioned to support the scale of the NPP and our expanding client base,” says Rishi Amin, manager of strategy and architecture, Cuscal.
Since deploying Splunk Enterprise, the time spent on detecting and troubleshooting incidents has been reduced by 50 percent – it now takes, on average, a couple of hours to investigate an incident that may previously have taken days. This performance improvement is critical for ensuring clients can use the NPP to make real-time payments.
“Splunk was already entrenched in the business for security monitoring. We had know-how for operating it, so we leveraged it for IT visibility,” Amin says.