Are Splunk services currently disrupted by COVID-19?
To date, the development, support, and availability of our products and services have not been adversely impacted by the virus. We have redundant resources across the business and can flexibly deploy them, if and as needed to help ensure continuity of service and support.
Is Splunk prepared to rapidly implement quarantine recommendations from CDC or other local, state, or federal agencies?
We implemented remote-work policies at the occurrence of the virus in APAC to help preserve the health and safety of our workforce, customers, partners, and communities. As the virus spread, we expanded our work from home and remote access policy. We also follow applicable government guidelines regarding remote work and office closures to prevent further spread of the virus.
Have Splunk’s contingency plans been triggered for COVID-19?
Splunk has activated contingency plans including deploying more personnel remotely and closing offices in accordance with local law requirements. Splunk maintains redundant resources to service customer account support needs as required and has not incurred any service interruptions.
Is Splunk experiencing any known professional services shortage? How will Splunk notify customers if it does?
We continue to provide professional services, including via virtual/remote delivery. We will inform our customers in the event of any disruption in professional services through our normal support communication channels.
How does Splunk’s current travel policy impact employees’ ability to visit customers?
Given various country, state, local and regional restrictions, Splunk-related travel is restricted. We moved the delivery of our services to a remote/virtual model for the safety and well-being of our employees, customers, and partners through the end of March, and will continue to re-assess as the situation progresses.
I had a previously scheduled onsite meeting with a Splunk representative to deliver professional services. What happens now?
Given the current crisis, previously scheduled in-person meetings with Splunk representatives are being held virtually, as necessary.
Have any of Splunk’s office locations been impacted by COVID-19?
COVID-19 is a global pandemic that has resulted in the mandatory closures of some of our offices, and precautionary closures in other locations. Splunk adjusts its contingency planning to comply with legal requirements and best practices worldwide as they develop. To date, this has not caused any change or disruption to Splunk’s provision of services.
Is Splunk monitoring/communicating with its suppliers to mitigate any supply chain risks in the event of a Coronavirus outbreak in their regions?
We are closely coordinating with our critical vendors regarding their business continuity plans and continue to monitor their ability to support Splunk’s critical services.