Customer Success and Support

Transformational Renewal Operations Program Leader

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Our Splunk Family in the Americas theater is a results-focused and collaborative bunch spanning functions across sales, customer success, support, marketing and G&A functions. We love to work as a team, celebrate success and learn from our losses. We have a great team culture with weekly team breakfasts, cocktail hour Fridays, end of quarter celebrations, volunteer activities and a culture based on respect, transparency and always doing the right thing!

Transformational Renewal Operations Program Leader

Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role:

Are you an experienced Transformational Program leader with a ton of SaaS domain experience in the area of Customer Success and Retention? Are you passionate about transforming organizations by setting strategic objectives and defining key results? Do you excel at driving global cross-functional programs at scale? If so, we have the ideal role for you!

As a member of the Customer Success - Recurring Revenue Business Intelligence and Operations team at Splunk, you will be responsible for leading our entire portfolio of programs and projects in Renewals, including the successful delivery of a renewals management system, auto-renewals program, and predictive forecasting analytics capability. The Transformational Renewal Operations Program leader will work cross-functionally within the Splunk Organization, aligning resources, influencing priorities, and serving as a strategic voice for the program. This person will help us lean into governance around our programs so that leadership has visibility into what is on-going, what resource capacity looks like, and what programs/projects might be at risk.

Key Responsibilities:

  • Implement governance across all strategic Renewals transformation programs, ensuring all stakeholders have clear visibility to on-time pacing, roadblocks resolution, and key decisions
  • Manages the overall portfolio of programs
  • Monitors project dates, project milestones, and project schedule
  • Identifies scope creep and works directly with manager to ensure that all changes in the program/projects have executive buy-in
  • Work closely with Splunk Sales Ops, IT, CS Ops, Legal, and Finance leaders to support all aspects of the Renewals transformation programs across key Splunk Systems (SFDC, CPQ, Gainsight, Clari, etc.)
  • Facilitates meetings and other communication, including status reporting and meeting notes
  • Seeks process improvements, and works directly with team members to ensure processes are updated in real-time
  • May manage personnel
  • Does not perform any "hands-on" technical work Requirements
  • Technical writing experience is a plus
  • Has excellent written and verbal communication skills
  • Self-motivated, team player, with the ability to work with minimal supervision
  • Results oriented person with the ability to adapt to a constantly changing environment

Key Requirements:

  • 10+ Years managing large-scale technical transformational projects and programs
  • Excel at decision-making, consensus building, and conflict management across cross functional groups
  • Understanding of project management best practices like agile, scrum, etc.
  • Experience with regularly used tools – JIRA, Confluence, Google Suites, etc.
  • Willingness and ability to manage multiple projects at once.
  • Able to work independently.
  • A passion for technology and an ability to identify new opportunities for efficiency and productivity
  • Validated experience in a high growth, highly scaled SaaS environment
  • Experience managing project financials including an in-depth understanding of ROI

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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