TechOps Manager

Splunk is looking for a Manager, in Santa Clara, to provide day-to-day leadership to our Splunk Cloud TechOps team. This position is responsible for overseeing the operational infrastructure and delivery of Splunk’s SaaS customer facing systems. As a manager of TechOps, you'll lead a team responsible for building and running our distributed systems at scale in production, supporting and supervising our rapidly growing Cloud Platform. You'll utilize metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR. We're looking for someone to bring a fresh approach to problems of all shapes and sizes and help us build an outstanding Splunk Cloud TechOps team.

Responsibilities:

  • Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
  • Supervise and lead all aspects of customer incidents from detection to resolution
  • Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
  • Drive automation and software-defined approaches to reliability and availability as well as change management
  • Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on standard methodologies
  • Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions
  • Work with your peers across the organization to handle customer critical issues, incidents, or dependent release activities
  • Act as a liaison between NOC, SRE, monitoring teams, support, and leadership for new processes, tools and knowledge transfers
  • Coordinate all TechOps engineers and ensure all duties and tasks are being performed expertly and effectively during each shift
  • Mentor and coach new team members
  • Provide incident and issue lead responsibilities, contribute to post incident reviews, and follow through with action plans

Who you are:

  • 2-4 years in hands-on leadership position
  • Deep understanding of Cloud (AWS, Azure, GCP)
  • Experienced in Systems Administration or Technical Operations
  • Hands-on experience maintaining and solving problems Linux/UNIX servers in a production environment
  • Strong knowledge of and experience with config management
  • Collaborative with outstanding social and interpersonal skills
  • Calm and collected in stressful situations, such as a major service outage
  • Take charge personality, and the ability to drive a plan to completion
  • Comfortable working in a dynamic environment with a highly technical team
  • Demonstrated attention to detail, follow through, and ability to prioritize quickly are vital
  • This role is based in Plano, TX but open to remote locations.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. 

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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