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We are a company filled with people who are passionate about our products and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Due to the Global growth of our customer install base, we are hiring a Technical Support Manager to join our US Support team This role leads a team that takes pride in a delivering an outstanding customer experience. Your primary role involves managing a team of Technical Support Engineers who assist customers in resolving technical challenges with SignalFx products. Duties include all aspects of people management, assisting Engineers with understanding and prioritizing their case work, managing case issues, and ensuring process compliance within the team. You will be independent, positive, self-motivated, proactive, results-oriented and able to monitor and report on your team's performance KPIs. You are collaborative by nature and enjoy mentoring team members.
In Customer Support we LOVE to disrupt, we innovate to deliver a sensational experience. Diversity matters, we harness our unique strengths to deliver the best outcomes. We work closely with several different parts of the organization to learn and educate each other, then we build the right solution for all parties; transparency is at our core. We have fun doing extraordinary work with great people. Come become one of us.
Find out more information below!
In your Manager role, it is you and your team on the front line of delivering an exceptional customer experience. Job responsibilities include but are not limited to:
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.
Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
From great benefits to a diverse and inclusive workplace — that's the Splunk experience.
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