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Customer Success and Support

Technical Support Engineer (SOAR) - Remote

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, fix and resolve customer problems, collaborate with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more.

Responsibilities:

  • Develop a deep understanding of the Splunk SOAR product
  • Work directly with customers and partners to provide On Prem and Cloud Support
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Create knowledge base articles and other documentation to assist customers
  • Reproduce customer issues, file bug reports, raise issues to engineering and be the bridge between customers and SOAR developers
  • Assist in developing support tools to help solve customer issues

Requirements:

  • Works well as part of a team and contributes to continuous improvement
  • Must have experience in: UNIX systems (Linux, Solaris, AIX, HP-UX), Python, RabitMQ, Messaging Service Knowledge, PostgreSQL
  • Good understanding of Relational Databases
  • Experience in operating in a Cloud environment and container knowledge for action broker troubleshooting
  • Working knowledge in Windows, and Mac OS X
  • Experience in a Technical Support or Service Engineer capacity
  • Experience working with Development teams and bug reporting ticket systems
  • Experience with network security and log analysis
  • Experience in AWS or any Cloud Provider would be a plus
  • Outstanding verbal/written communication skills, and relationship building capabilities
  • Excellent time management skills with the ability to prioritize customer issues effectively
  • Passionate about technology with a strong desire to work in a fast-paced technical environment

Education:

  • Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience


Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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