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Join us as we pursue our disruptive new vision to provide a world-class, real-time observability platform that combines logging, metrics monitoring, and distributed tracing.

We are seeking an individual with technical support or consulting experience to provide support services for the Splunk Synthetics SaaS solution. This individual will work closely with our customers and field delivery personnel to provide break-fix support, operational maintenance, and Premium support services. 

This position is an integral part of the long-term plan to grow the relationship with our customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. 

To succeed in this team, this individual must have the passion and energy to work in a fast-paced, customer-focused, and fun environment.


What will I be doing?

  • Support and maintain customers who have implemented the Splunk Synthetics and Real User Metrics SaaS solution.
  • Triaging and resolving customer issues and escalations in a professional and timely fashion
  • You will work closely with other engineers and success to solve customer problems creatively and relentlessly
  • We are creating technical knowledge content to support customer self-service goals
  • Respond to and manage our client's product-related issues following applicable SLA guidelines
  • Be comfortable with providing written customer communication and video/phone interactions
  • You will use your insight and imagination to help us identify chronic or systematic problems and suggest ways we address them
  • We are highly collaborative and support one another in everything we do. We are growing, constantly improving, and setting higher bars
  • You will be eager to expand your knowledge of troubleshooting skills and web technologies and develop one or more development frameworks: React, Javascript, CSS, and similar experience
  • Understanding Chrome Web Tools and CSS/HTML
  • Bonus: Selenium scripting or similar frontend testing & QA understanding
  • Bonus: Google lighthouse, web vitals, and web performance consulting
  • Explore technical issues to establish the root cause of problems and form a solution or workaround
  • Reproduce customer issues and, if necessary, file bug reports, call out cases to Engineering and provide any necessary documentation.
  • Assist in developing support tools to help solve issues


That sounds great - what experience do I need?

  • 3+ years of experience as a customer support engineer, technical account manager, or related customer-facing roles
  • Previous experience in frontend web development, troubleshooting Chrome & Firefox console, webhook development, reading and creating JavaScript scripting, writing SQL statements, and Selenium scripting
  • Demonstrated experience working well as part of a team and contributions to continuous process improvement
  • Excellent verbal/written communication skills, and relationship-building capabilities
  • Passionate about technology with a dedication to working in an ever-evolving technical environment
  • Strong troubleshooting, analytical and problem-solving skills
  • Customer-focused attitude — a customer advocate
  • Ambitious and self-motivated with a high emotional IQ. Strong desire to go beyond expectations
  • Understanding of IT Operations/NOCs/Command Centers, Infrastructure Operations, Application Development, DevOps processes
  • Experience monitoring full-stack cloud, hybrid, and traditional on-premise systems including server OS, storage, middleware, network, container systems, mobile and application software
  • Experience monitoring metrics, logs, and traces 
  • Bachelor's degree in computer science, or a related subject or similar work experience

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive, and may be eligible for benefits and equity.  

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.


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