Skip to main content
Customer Success and Support

Technical Support Engineer (Cloud)

Join us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

In Customer Support we LOVE to disrupt, we innovate to deliver a phenomenal experience. Diversity Matters, we harness our unique strengths to deliver the best outcomes. We work closely with several different parts of the organization to learn and educate each other, then we build the right solution for all parties; Transparency is at our core. We have fun doing great work with great people. Come become one of us… Due to growth of our customers within Asia Pacific region, we are hiring a Technical Support Engineer to join our APAC Support team based in . You will be responsible for managing customer technical queries and have a passion for providing an exceptional customer experience and a passion for problem solving. Find out more information below!

Responsibilities: I can do that!

  • Supporting both Global and Japan customers in technical aspects with respective languages
  • Develop a deep understanding of Splunk products
  • Provide technical support for enterprise customers
  • Ability to take ownership of their issues, troubleshoot and resolve technical problems across a range of environments
  • Exceptional troubleshooting skills to establish the root cause of problems and form a solution or workaround across a range of environments
  • Ability to reproduce customer issues and if necessary, file bug reports, escalate to engineering with proper and detailed documentation
  • Superb communication skills to effectively manage the customer relationship
  • Provide proper documentation content and participate in online forum support for real-time questions from Splunk users
  • Comfortable working in a fast-paced work environment and support products with frequent product releases and regular maintenance updates
  • Ability to seamlessly shift gears and focus is essential when supporting a product like Splunk
  • Provide documentation content and participate in online forum support for real-time questions from Splunk users

Requirements: I’ve already got that!

  • Business level of English, Business level of Japanese 
    (Native level of Japanese is a plus!)
  • Customer support or technical support experience in IT industry 
    (Non technical support experience is also considerable as long as they have following skills)
  • Experience with the following systems is a must: Cloud(AWS/GCP,Azure), Linux, Windows, and Mac OS X
  • Experienced in troubleshooting of Storage/IOPS on OS environments is a MUST
  • Understanding of regular expressions (Regex) and Python scripting is a plus
  • Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
  • Be able to isolate problems between hardware and software and provide information to the appropriate development team(s)
  • The ability to shift gears and focus is essential when supporting a product like Splunk
  • Solid knowledge of networking concepts
  • Highly developed, process-oriented skills for troubleshooting, problem-solving, and problem resolution
  • Superior written and verbal communication skills are a must
  • Must be able to work in a fast-paced technical environment and support a product with frequent product releases and regular maintenance updates
  • 5+ years’ experience in a Technical Support role
  • Pluses: Experience in Business Intelligence, Enterprise Security a plus but not required

Education: Got it!

  • Bachelor's degree in computer science, a related field or equivalent work experience

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

DIVE DEEPER

Find out what makes Splunk such a great place to work

box1 box1
Our Values

Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.

Learn More
box2 box2
Our Locations

From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.

Learn More
box3 box3
Early Talent Program

Intern with people you want to hang out with, even outside the office.

Learn More
box3 box3

Our Blog

Hear from Splunkers on the latest.

Learn More
box2 box2
Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories

Learn More
box1 box1
LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.

Learn More