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Customer Success and Support

Technical Support Engineer

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success.

If you have a support background in Application and IT Infrastructure we would love to talk with you about this immediate opportunity to join our team as we expand the Enterprise Support Team. This is a very dynamic role where you will be providing escalation support, interface with engineering on product defects and bugs, contribute to ongoing projects revolving around support tools, knowledge management, self service initiatives and more.

Responsibilities: I can do that!

  • Develop a deep understanding of Splunk products
  • Ability to take ownership of their issues, troubleshoot and resolve technical problems across a range of environments
  • Exceptional troubleshooting skills to establish the root cause of problems and form a solution or workaround across a range of environments
  • Ability to reproduce customer issues and if necessary, file bug reports, escalate to engineering with proper and detailed documentation
  • Superb communication skills to effectively manage the customer relationship
  • Provide proper documentation content and participate in online forum support for real-time questions from Splunk users
  • Comfortable in working in a fast-paced work environment and support products with frequent product releases and regular maintenance updates
  • Ability to seamlessly shift gears and focus is essential when supporting a product like Splunk
  • Provide documentation content and participate in online forum support for real-time questions from Splunk users

Requirements: I’ve already got that!

  • 2 years prior experience in a similar role supporting technical end users
  • An ability to learn quickly, and a passion for solving technical problems
  • Superior written and oral English communication skills is essential
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
  • Be able to isolate problems between hardware and software and provide information to appropriate development team(s)
  • Assist in testing of solutions
  • Strong experience with the following systems: UNIX (AIX, Solaris and/or Linux), HPUX, Windows (Windows Server 2000 and 2003), and Mac OS X
  • Strong understanding of Regular Expressions (Regex)
  • Good knowledge of networking concepts
  • Familiarity with XML and HTML, CSS, XML tasks
  • Ability to perform shell, Python and PERL scripts

Education: Got it!

  • Bachelor's degree in computer science, a related discipline or equivalent work experience
 
 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
 
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
 
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 

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