Customer Success and Support

Technical Support Engineer

Splunk is seeking a Technical Support Engineer to provide enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, collaborate with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more.

Responsibilities:

  • Provide technical support for enterprise customers
  • Develop a deep understanding of the Splunk product
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Provide documentation content and participate in online forum support for real-time questions from Splunk users.
  • Reproduce customer issues and if necessary file bug reports, raise cases to engineering, and provide necessary documentation

Requirements:

  • You are able to commute to our Plano office
  • Experience with the following systems is required: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X
  • Understanding of regular expressions (Regex) and Python scripting
  • Nice to have experience with: Perl and shell scripting, XML, HTML
  • Experience of Splunk, similar tool or Business Intelligence is a plus
  • Be able to isolate problems between hardware and software and provide information to appropriate development team(s)
  • The ability to shift gears and focus is important when supporting a product like Splunk
  • Solid knowledge of networking concepts
  • Logical approach to problem solving
  • Excellent written and verbal social skills are a requirement
  • You are able to work in a dynamic technical environment and support a product with frequent product releases and regular maintenance updates
  • 3+ years’ experience in a Technical Support role
  • Pluses: Experience in Business Intelligence and fluent in Spanish (writing and speaking in technical terms) a huge plus but not required

Education:

  • Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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