Customer Success and Support

Technical Support Engineer

Responsibilities: I can do that!

  • Develop a deep understanding of Splunk products
  • Provide technical support for enterprise customers
  • Ability to take ownership of their issues, troubleshoot and resolve technical problems across a range of environments
  • Exceptional troubleshooting skills to establish the root cause of problems and form a solution or workaround across a range of environments
  • Ability to reproduce customer issues and if necessary, file bug reports, escalate to engineering with proper and detailed documentation
  • Superb communication skills to effectively manage the customer relationship
  • Provide proper documentation content and participate in online forum support for real-time questions from Splunk users
  • Comfortable working in a fast-paced work environment and support products with frequent product releases and regular maintenance updates
  • Ability to seamlessly shift gears and focus is essential when supporting a product like Splunk
  • Provide documentation content and participate in online forum support for real-time questions from Splunk users

Requirements: I’ve already got that!

  • Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X
  • Understanding of regular expressions (Regex) and Python scripting
  • Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
  • Experience in Business Intelligence is a plus
  • Be able to isolate problems between hardware and software and provide information to the appropriate development team(s)
  • The ability to shift gears and focus is essential when supporting a product like Splunk
  • Solid knowledge of networking concepts
  • Highly developed, process-oriented skills for troubleshooting, problem-solving, and problem resolution
  • Superior written and verbal communication skills are a must
  • Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates
  • 5+ years’ experience in a Technical Support role
  • Pluses: Experience in Business Intelligence, Enterprise Security a plus but not required

Education: Got it!

  • Bachelor's degree in computer science, a related discipline or equivalent work experience
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

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