Customer Success and Support

Technical Support Associate

Do you love geeking out over massive data problems? As a Technical Support Associate you will assist and help the Technical Support team with a variety of projects, take on and solve customer problems, and collaborate with engineering and other teams within Splunk.

Responsibilities:

  • Develop an understanding of Splunk features, usage, and administration
  • Assist senior members of the Support Team with customer issues
  • Some system administration duties; help manage the Support test lab environment
  • Reproduce customer environments and issues
  • Interact with customers to clarify impact of issue and perform troubleshooting
  • Help develop and maintain internal and external knowledge documents

Requirements:

  • Must be local to the McLean Office (Tysons Corner)
  • Experience with: UNIX/Linux (Windows administration experience helpful but not required)
  • Basic knowledge in one or more of the following areas: RegEx, Python, shell scripting, AWS, Docker, Kubernetes, Networking concepts
  • Real passion for technology and helping customers
  • Experience in a technical support position (full time or internship) a plus
  • Prior experience with Splunk a plus
  • Currently enrolled as a student in a Bachelor’s Computer Science degree or similar degree

Education:

  • Currently pursuing or achieved a Bachelor’s degree in Computer Science or a similar Bachelor’s program

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
DIVE DEEPER
Find out what makes Splunk such a great place to work
Our Values

Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.

Working at Splunk

From great benefits to a diverse and inclusive workplace — that's the Splunk experience.

University Recruiting Program

Intern with people you want to hang out with, even outside the office.

Our Blog

Hear from Splunkers on the latest.

Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories

LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.