Join us as we pursue our disruptive new vision to bring Data-to-Everything. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
As the Customer Journey Technical Content Manager, you will be responsible for the creation and management of content to help customers derive maximum value from Splunk products. In this role, you will learn about and advocate for Splunk customers, speak to them in their own language, and drive our efforts to provide customer journey content that helps them meet their goals
The Customer Journey team, part of the larger Customer Success organization, identifies the content needs of customers, engages internal Splunk experts through crowd sourcing to create journey and use case content, and distributes the right content, to the right customer, at the right time. These efforts ensure our customers succeed and support renewal and net retention goals. In this role, you will be a critical part of our expert crowd sourcing program, transforming the written drafts from experts across the company into customer-facing content that we distribute through diverse channels (knowledge base, email, in-product notifications, video, and more) You will define the information architecture, content standards, and templates for participants in the crowd sourcing program.You will use your editing skills to work with our expert participants to refine their content to ensure that it meets our content standards. You will also maintain the information architecture for our Customer Journey knowledge base to ensure our content is easy to find. You’ll work closely with Customer Journey Strategists who will provide you with content requirements and customer insight.
You succeed in this role because you are a confident generalist who is eager to learn about varied personas, use cases, and technology. In the hiring process, be prepared to tell stories that demonstrate how you learn about new technologies, gain an understanding of diverse audience requirements, collaborates with a variety of internal technical experts, and develops standards and processes to support the community authoring with high quality. A proven team player, you are both a diligent editor, capable of addressing both technical and non-technical personas, and a detail-oriented content manager, who excels at organizing, editing, and approving created content. If you love collaborating with internal partners; making the complex simple; appreciate a terrible pun; and want to be part of a mission-critical team, then this is the position for you.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
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