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Customer Success and Support

Support Software Engineer

  • - Hybrid Remote
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

As a member of the Splunk Support Operations Team, you will be helping to build and maintain systems that allow us to better serve our customers. Our systems availability and correctness are paramount to operations for our internal users.
We're looking for a Support Software Engineer to help us maintain existing support owned tools in addition to helping us think outside the box when it comes to innovation. This role empowers you to be a catalyst for positive change, driving innovation and improvement across the Support organization. Your ability to ideate, build consensus, and effectively roll out changes will be pivotal in improving troubleshooting time for technical support engineers, and ultimately for the Splunk customer experience.

What you’ll get to do

Our operations team maintains an internal tool that allows technical support engineers to effectively troubleshoot. You’ll be responsible for evaluating new opportunities to advance the services capabilities based on feedback and our ever-growing platform of services, ensure a user friendly experience for our engineering and development teams, integrate with our internal on-premise and cloud utilities and develop on a leading edge suite of products and services.
As a member of the operations team, you’ll also get to work with engineers and developers all across our organization, allowing you access to services and features that could be used for further development, as well as provide feedback ahead of core launches.

Must-have Qualifications

  • Entry level DevOps experience
    • Exposure to scripting languages such as Python
    • Baseline knowledge of Linux configuration
  • Splunk Cloud Platform / Splunk Enterprise Administrative and/or Troubleshooting experience
  • Familiarity with AWS Data Center instances
  • Excellent communication skills and a history of collaborating effectively with cross-functional teams. Your audience for the internal tool is your fellow Splunkers!
  • Operational excellence: you think beyond feature delivery into how your code and systems are serving customers in production.

Nice-to-have Qualifications

  • Splunk Architect Certification
  • Splunk Fundamentals Certification(s)
  • Adept debugging and problem solving skills including the use of associated tools.

What we offer

  • A constant stream of new things to learn. You'll learn how our whole stack works, from service deployments to operational execution in the wild. We're also always expanding into new areas like bringing in open source projects and contributing back, exploring new technologies, and seeking new ways to make our ecosystem more developer-friendly.
  • Impact. We give our engineers an environment in which they can contribute from day one while also providing opportunities for learning and growth.
  • Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
  • A stable, collaborative and supportive work environment. We are remote friendly and flexible. You can choose to work from a Splunk location or you can be in any US time zone and work with the rest of the team around the globe.
  • Work-life balance. We don't expect people to work 12-hour days. We want you to have a successful time outside of work too. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate an outstanding environment.

 

Note:

Base Pay Range

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Base Pay: PLN 181,200.00 - 249,150.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Splunk's Hiring Practices

Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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