Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
As a member of the Customer Success - Support Operations team at Splunk, you will help implement and manage enterprise-wide a workforce management software and processes that will position the company for continued high growth.
We are looking for a strategic thinker, with excellent customer support business insight. In this role you will provide subject matter expertise on workforce management software and process management activities. You will be responsible for implementing the necessary tools, processes, and reporting to ensure the scheduling of our support resources across various skills. The Workforce Management Administrator works collaboratively and independently to provide continuous Workforce Management application support. Through timely and accurate application-level forecasting, scheduling, and reporting, this role will support the department in providing guidance and direction on workforce strategies and enhancing our customer experience, performance, and productivity while managing costs.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.