Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
As a member of the Customer Success - Support Operations team at Splunk, you will help design, implement and manage enterprise-wide support programs & processes that will position the company for continued high growth.
We are looking for a strategic thinker, with excellent customer support business insight. In this role you will provide subject matter expertise in business analysis, process design, and project management activities. You will be responsible for leading the implementation the necessary tools, processes, and reporting to ensure the success of our support resources across various skills. The BA works collaboratively and independently to provide project management and business analyst support for continuous improvements in support and enhancing our customer experience, performance, and productivity while managing costs.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
From great benefits to a diverse and inclusive workplace — that's the Splunk experience.
Intern with people you want to hang out with, even outside the office.
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