Customer Success and Support

Staff Augmentation Partner Manager - Public Sector

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

We're looking for a Staff Augmentation Partner Manager – Public Sector who will be responsible for the oversight of Services Partners providing fulfillment of staff augmentation services for the Splunk Public Sector. You will be responsible for fostering strong partner relationships with our current partner community, process improvement and evolving staff augmentation fulfillment requirements based on changing business demands. This individual will also focus on ensuring proper capacity planning needed for a strong Splunk Partner consultant ecosystem to fulfill a growing pipeline of services opportunities as well as retaining and redeployment of current and future Partner consultants. This role will work in collaboration with professionals in a number of service functions and will provide consulting on partner solutions, management of staff augmentation fulfillment lifecycle (review of technical and logistical requirements, vetting criteria, renewal or redeployment management, etc.), establishing partner consultant training plans, and leading through escalation management.

Success in this role will be determined by the individual’s ability to identify, report and manage the fulfillment of all open staff augmentation opportunities, serve as the subject matter expert to services partners and the internal Splunk PS delivery on staffing progress while also building and growing a robust pipeline of Splunk Partner expertise to proactively plan for the growing business needs and demand.

Responsibilities:

  • Ability to foster working relationships with services companies as well as partnering with Splunk’s Professional Services to deliver enterprise software deployment projects
  • Recruit, identify and screen potential consulting partners and their respective candidates in order to fulfill geographic and domain needs
  • Ability to articulate and evangelize the vision and positioning of the Splunk brand and its products
  • Influence our partner community to develop and build a thriving business around Splunk services
  • Lead the development of the go to market plan to identify, develop and define key focus accounts, to further grow our partner ecosystem
  • Develop and provide KPI metrics of partner coverage, capabilities, and performance to deliver services based on demand
  • Understand and interpret the needs of the partner and of Splunk for a mutually beneficial relationship
  • Be primary point of contact for partners and Splunk Professional Services escalated issues with regards to partner program
  • Ability to understand and familiarize yourself with Splunk and other required technologies at a high level

Requirements:

  • 5+ years’ experience in Professional Services roles for enterprise IT software
  • Experience with contract management and negotiation
  • Effective and clear communication with services partners, channel, and Professional Services Managers
  • Well organized with a healthy sense of urgency. Ability to meet SLAs and aggressive deadlines.
  • Self-motivated, independent, and self-educating, yet willing and able to work collaboratively with partner community and fellow Splunkers
  • Able to analyze, develop and deploy internal processes
  • Travel required: 30%-50%
  • Bachelor's degree is requested but not required

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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