Skip to main content
Job Title: Sr. Technical Learning Architect (Tech Support)

Join us as we pursue our ground-breaking new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver. Join Splunk and our Global Technical Enablement team.

The mission of the Global Technical Enablement team is to enable the Splunk technical field and partners with knowledge and skills needed to effectively perform their roles and responsibilities.

We are looking for an innovative and experience Senior Technical Learning Architect dedicated to managing our Tech Support Technical Enablement needs. This position reports into the Global Director of Technical Enablement.

Role:
To grow the demand for Splunk in the market through innovation, technology, and services, and ensure that the Technical Support organization can effectively build their capability to deliver outcomes with Splunk, this role will ensure that the Splunk Tech Support Engineers (TSE) and Tech Support Account Managers (TSAM), and other roles have the technical knowledge and skills needed. By demonstrating deep technical background and knowledge of the roles they perform and how to effectively enable them, this role will provide strategic vision and execute tactically to help us expand, evolve, modernize, and measure the impact of our technical enablement programs. This is a high-energy position in a global company that requires someone who is quick to pick up new skills and can work well with colleagues and customers in different geos, organizations, and teams.

Responsibilities
  • Serve as first point of contact for technical enablement for cross-functional leaders within the Global Technical Support (GTS) organization, including partnering with our Partner network, Product and Technology organization, and the Education and Tech Enablement teams. Collaborating with internal GTS leaders, managers, SMEs, technical enablement program managers.
  • Build and execute a strategic technical enablement plan for technical support to facilitate growth and development of TSEs, TSAMs, and other GTS roles.
  • Design multi-tiered technical enablement programs that incorporate a blend of methods to maximize retention and adoption (i.e., onboarding, peer to peer community learning, hands-on workshops, on-demand tools, lab simulations, knowledge base, and playbooks)
  • Define a holistic (technical and non-technical skills) enablement strategy, process and prioritized learning roadmap for persona-aligned programs/curricula/learning maps based on stakeholder needs, key learner requirements (critical competencies, skills, and abilities for success in role), business opportunity and goals.
  • Build an operating framework of measures and KPI’s to demonstrate the execution and business impact of the enablement strategy
  • Drive the execution of the persona specific enablement across phased activities (e.g., design, development, delivery, evaluation) and life cycle of relevance – from onboarding to continuous learning and accreditations and certifications
  • Ensure release readiness for “owned” personas – ensuring systems, processes and needs are represented with Product Teams (Dev, PMO, Doc, QA) and Solution teams as part of new Product and Feature introductions.
  • Collaborate across the organization partnering closely with the Product Portfolio Manager, Technical Content Development team, Technical delivery team, subject matter experts and stakeholders who are critical to defining business requirements, technical and foundational skills frameworks, content, and materials and who will reinforce consistency, commitment and help reduce redundant efforts.
  • Analyze business and learner performance metrics to inform enablement strategy and to continuously improve quality of content, format, and delivery
  • Become embedded in functional/persona teams (Global Tech Support org) to serve as a “trusted advisor” and ensure true understanding of both business and individual enablement needs
  • Participate in persona-aligned staff meetings and interlocks to gather enablement requirements and feedback and to present quarterly business reviews
  • Evangelize, communicate, and market enablement programs and initiatives through learning maps, slack, portal updates, newsletters, quarterly webcasts, etc.

Requirements:
  • 7+ years of experience delivering and creating technical training at Enterprise/SaaS companies.
  • 3+ years of experience building technical training programs or technical courses, upskilling customer facing roles by designing, creating, maintaining, and deploying hands-on technical learning modules, learning paths, accreditations, or curriculums, and working with Technical L&D teams.
  • Understand the TSE, TSAM, and any other related GTS role’s main job tasks during the Customer engagements.
  • Knowledge of Splunk, monitoring, networking, and security; Enterprise software and Cloud technologies
  • Proven ability to influence and closely partner with:
  • The Global Technical Support leadership to ensure our enablement programs are meeting their needs of their organization programs and initiatives.
  • Subject Matter Experts and Content developers to create instructionally sound, engaging, and interactive technical enablement content
  • Global Field Enablement team members who are creating sales enablement and Global Technical Enablement Product Portfolio Managers who focus on product-based learning experiences
  • Education and Certification teams for Accreditation and Learning Paths development
  • Proven ability to work independently with a “make it happen” attitude; able to operate and execute in areas of uncertainty and ambiguity; problem solver and quick learner
  • Experience with education technology such as learning management systems, sales enablement platforms, video services, content development tools, and virtual delivery platforms
  • Strong technical, analytic, and problem-solving skills
  • Ability to connect the dots organizationally, network effortlessly, influences various roles, levels, and profiles to drive collaboration and program excellence
  • Strong team player qualities
  • Self-manages workload to meet deadlines and prioritize accordingly
Education: Bachelors' degree in a technical field, Instructional Design or equivalent practical experience

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location.  The base pay for this position is dependent on work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for bonus and benefits, and may be eligible for equity.  

Base Pay Range 

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range:  $152,000 - 209,000 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range:  $142,400 - 195,800 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range:  $129,600 - 178,200 per year

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.


Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

DIVE DEEPER

Find out what makes Splunk such a great place to work

box1 box1
Our Values

Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.

Learn More
box2 box2
Our Locations

From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.

Learn More
box3 box3
Early Talent Program

Intern with people you want to hang out with, even outside the office.

Learn More
box3 box3

Our Blog

Hear from Splunkers on the latest.

Learn More
box2 box2
Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories

Learn More
box1 box1
LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.

Learn More