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Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Sr. Support Project Manager (Tools & Technology)

The Sr. Support Project Manager will work cross-functionally within the Splunk organization to help manage our entire portfolio of tools and platform related projects in Support. As a member of the Support Operations Project Team at Splunk, you will help design, plan and implement enterprise-wide support focused Tools and Technology to support our dynamic processes and programs.

We are looking for a strategic thinker, with excellent customer support business experience. Does this sound like you?

This role is part of a team of Project Delivery experts who are responsible for leading the discovery, technical requirements gathering and documenting all key areas of a successful MVP. Partnering with Support Operations Business Analysts and Splunk IT Teams, our Support Project Managers (PM) help drive successful program and project implementations by helping IT identify the right tools and processes for success. The PMs work collaboratively and independently to provide project management for continuous improvements in support and enhancing our customer experience, performance, and productivity while managing costs.

Key Responsibilities:

  • Understand the company’s support business and operating model and company objectives and how they translate into efficient and standardized business processes
  • Collaborate with , Support Operations BAs, Technical Support Managers, and others to understand, document and deliver requirements that are actionable by Splunk IT Teams.
  • Anticipate requirements, uncover areas for improvement, and suggest areas of improvement
  • Use expertise in technology to suggest tools to enhance business processes and suggest enhancements to current implementations
  • Use expertise in industry standard methodologies, policies, procedures, and methodologies to establish efficiencies in project workflows
  • Provide insight and guidance on areas of expertise when gathering project requirements on “to be" process and work with subject matter authorities to obtain agreement
  • Drive schedules, meetings and deliverables to meet timelines as required
  • Facilitates meetings and other communication, including status reporting and meeting notes
  • Successfully manage more than one project, mentor other Project Managers as needed
  • Expert communication skills, written and verbal.
  • Ability to communicate across all levels of the business
  • Lead overall drafting of the business requirements / use cases, test scripts / acceptance criteria, and training materials for various transformation initiatives
  • Collaborate with the business to ensure business readiness and transfer knowledge for any new process / system
  • Assist with enterprise-wide program implantation including coordination of tasks, milestones, and deadlines.
  • Identify scope creep and work directly with manager to ensure that all changes in projects have executive buy-in
  • Self-motivated, team player, with the ability to work with minimal supervision
  • Results oriented person with the ability to adapt to a constantly changing environment

Key Requirements:

  • 5+ Years managing large-scale technical projects and programs
  • Understanding of project management best practices like agile, scrum, etc.
  • Experience with regularly used tools – JIRA, Confluence, Google Suites, etc.
  • Willingness and ability to manage multiple projects at once.
  • Able to work independently
  • A passion for technology and an ability to identify new opportunities for efficiency and productivity
  • Validated experience in a high growth, highly scaled SaaS environment
  • Experience managing project financials including an in-depth understanding of ROI
  • Track record of delivering project on time and under budget

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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