Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
Splunk is seeking a Senior Observability Services Offering Portfolio Manager to join our passionate, fun and innovative Customer Success organization and build the next generation Customer Success offerings portfolio (across Professional Services, Customer Success Management, Renewals, Education and Technical Support) for our customers!
Your main responsibility will be to closely partner with the Customer Success leadership team to design, launch, and grow new services offerings that drive higher solution adoption, customer value, and new business growth and expansion. These new services offerings could either be aligned to the Observability Buying Center or more broadly applicable service offerings addressing our customers’ needs across the Splunk customer journey.
Secondly, you will define the services strategy for New Product Introductions for our Observability Buying Center focused products. Supporting these high-priority initiatives requires partnering with Product Management, Product Marketing, Field Enablement and Customer Success to design the right services solution to drive product adoption across our rapidly growing customer base.
This role will require a highly driven individual with a diverse skill set that spans strategic thinking, product management, product marketing, execution, and analytical problem solving. You must excel at working with multiple teams to align on strategy and drive decision-making to help turn concepts into reality. A customer first mentality, comfort with ambiguity, a “new way of thinking” orientation, and experience working iteratively in a fast-paced environment are a must.
If you are looking for a high impact role in a growth environment … operating at the intersection of strategy, products, services, customer experience, and execution … come join our team!
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.
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