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Join us as we pursue our mission to remove the barriers between data and action, so that everyone thrives in the Data Age. Splunk is filled with people who are passionate about pushing the boundaries of technology in an effort to help our customers succeed. As the world’s first Data-to-Everything Platform, Splunk is creating a world where data provides clarity, elevates discussion and accelerates progress. We invite you to explore what has made us one of the fastest growing technology companies in history, and how you can be an integral part of our journey!

Do you wake up each morning with Customer Success and growth on your mind? Are you interested in learning the entire customer lifecycle and decoding how services generate value for our software customers? If you are passionate about working closely with servicest, product marketing, and sales teams to accelerate time to value and maximize customer retention this role is for you. We are committed to our work, customers, and partners, and to having fun. We’re seeking an equally passionate, skilled and lively marketing leader to drive our customer growth initiatives to the next level.

Role

You will be part of a team of marketing and service professionals responsible for creating and telling the Customer Success + services story for Splunk.. You will help create the go-to-market motion for our broad services portfolio, uncover differentiated value-propositions that lead to compelling customer-facing content and deliver smart install-base programs that drive services pipeline for our business.

This is a rare opportunity for you to join a fast-growing, dynamic, and industry-leading enterprise technology company. Experience in product marketing and customer success with a can-do attitude is critical.

Responsibilities

  • Partner with the services portfolio team to ensure we have the right offerings that drive fast time to value, customer health and renewal rates
  • Customer Success portfolio messaging as well as value prop creation for key offerings
  • Understand what a successful customer deployment looks like and determine methods of scale
  • Determine the correct KPIs to track for assessing customer adoption levels and needed interventions
  • Develop creative programs to promote services to select install base customers, in additional to enablement efforts to achieve higher attachment rates
  • Generate growth hacks that improve adoption, expansion, and renewal
  • Amazing written and oral communication skills including the ability to craft technical content that new customers will engage with

Requirements

  • 10+ years of experience and ideally 5+ in product marketing within enterprise software: customer-facing experience is a plus.
  • Experience creating and executing enterprise software customer retention and loyalty programs.
  • Incredibly strong aptitude for technical software products, specifically in IT, Security and Observability markets
  • Amazing content creation and oral communication skills including ability to craft technical value-adding content that new customers will engage with.
  • Self-starter who truly enjoys working in a fast-paced, high growth, sometimes ambiguous, and career defining environment.
  • Collaboration skills and demonstrated success delivering results.
  • BA or BS required; MBA preferred. Past experience in a customer success, product marketing or product management role is a huge plus.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
 
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
 
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 

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