Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
As a member of the Customer Success - Support Operations team at Splunk, you will be responsible for defining the requirements to improve the monitoring, remediation and diagnostic experience for Splunk customers and support staff. These requirements should be clearly documented and communicated to internal partners. Further, the requirements will be the basis for Splunk Engineering to design and develop optimal product solutions. In this role, you will also be responsible for creating key performance indicators for all organizations involved, including the development team implementing these requirements, while holding the team accountable for meeting those key performance indicators. You will be expected to provide regular status reports to business partners, identifying any key risks to commitments and schedules.
We are looking for a strategic thinker, with proven knowledge of the software development life-cycle and the ability to communicate effectively to software engineers and the Customer Support team. In addition to gathering the project requirements, you will track the project's timeline that will be defined in collaboration with the partners.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.