The Splunk Subject Matter Expert team is a team comprised of people who are authoritative in the Splunk Enterprise Cloud Service. We're viewed as one of the most helpful teams within Splunk.
We're looking for someone to join our team and help contribute to our success.
Do you love seeing customers being successful with a service you've have a hand in? Do you love rolling up your sleeves and diving into a problem and enabling others to be as good as you are? If so, we'd love to talk with you.
Our team has a broad charter, to ensure that our customers have the most delightful experience using our service. We accomplish this by being hands on in the support process. We help our customer support folks solve complex and difficult customer issues. Our team members are huge believers in automation and avoiding rote error prone manual tasks and aim for seamless automation.
We take the insights from those experiences and work with the various groups like engineering, platform, app ecosystem, and product management to drive continuous improvement in all aspects of the service.
We embed in engineering teams to partner with them throughout the development process ensuring that features being developed are cloud customer ready.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.