Splunk Ideas Program Analyst - Field Product Management
Join us as we pursue our disruptive vision to make machine data accessible, usable, and valuable to everyone with Splunk’s Data-to-Everything platform. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers and partners. At Splunk, we are committed to our work, customers, having fun and, most importantly, to each other’s success.
As a Program Analyst in Field Product Management, you will be responsible for providing key operational support for Splunk Ideas, our Enhancement Request platform for the Entire Splunk Portfolio. Splunk Ideas improves customer satisfaction by amplifying our communities' voices and increasing transparency into our feature development planning. Your contributions will ensure the integrity of the Ideas platform, and empower Product Managers and Leadership to make data-driven decisions that impact feature development, roadmap planning, resource allocation, and initiative alignment. You will maintain the health of a variety of data sources including multiple customer feedback channels and software and roadmap development products. and leverage contextual data like account firmographics, and product telemetry to develop analytic dashboards that streamline Product Management workflows and enable our Field organizations to track and communicate feature delivery expectations to their accounts. Additionally, you will have the opportunity to review and triage a selection of Top Ideas across the portfolio, ensuring their readiness for PM consideration, and shepherding them through their lifecycle, in order to meet the timeline expectations of our customers and Field teams.
This role will be part of the Field Product Management team, which works closely with all Product Managers across the entire Splunk portfolio, and equips Field teams with resources to improve transparency into our planning and set appropriate customer expectations. Since its launch in early 2020, thousands of customers have contributed over 60,000 votes and 1,000 comments across 2700 requests for enhancement.
Preferred location: this position can be based anywhere in the US.
We value diversity at our company. You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment people with arrest and conviction records
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