Splunk Ideas Program Analyst - Field Product Management

Join us as we pursue our disruptive vision to make machine data accessible, usable, and valuable to everyone with Splunk’s Data-to-Everything platform. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers and partners. At Splunk, we are committed to our work, customers, having fun and, most importantly, to each other’s success.

As a Program Analyst in Field Product Management, you will be responsible for providing key operational support for Splunk Ideas, our Enhancement Request platform for the Entire Splunk Portfolio. Splunk Ideas improves customer satisfaction by amplifying our communities' voices and increasing transparency into our feature development planning. Your contributions will ensure the integrity of the Ideas platform, and empower Product Managers and Leadership to make data-driven decisions that impact feature development, roadmap planning, resource allocation, and initiative alignment. You will maintain the health of a variety of data sources including multiple customer feedback channels and software and roadmap development products. and leverage contextual data like account firmographics, and product telemetry to develop analytic dashboards that streamline Product Management workflows and enable our Field organizations to track and communicate feature delivery expectations to their accounts. Additionally, you will have the opportunity to review and triage a selection of Top Ideas across the portfolio, ensuring their readiness for PM consideration, and shepherding them through their lifecycle, in order to meet the timeline expectations of our customers and Field teams.

This role will be part of the Field Product Management team, which works closely with all Product Managers across the entire Splunk portfolio, and equips Field teams with resources to improve transparency into our planning and set appropriate customer expectations. Since its launch in early 2020, thousands of customers have contributed over 60,000 votes and 1,000 comments across 2700 requests for enhancement.

Preferred location: this position can be based anywhere in the US.

Responsibilities:

  • Review monthly Top Ideas to ensure they are ready for Product Managements’ prioritization and shepherd them through the planning and development lifecycles.
  • Develop capabilities and processes to monitor data integrity and quality in support of the Ideas Platform and other Voice of the Customer initiatives.
  • Develop and maintain analytic dashboards and reports for Product Management, Leadership, and Field teams, marrying product roadmap and development data with customer insights.
  • Analyze existing reports and workflows and find opportunities for improvement
  • Develop and maintain API-based tools for interacting with related products and data sources
  • Partner with cross-functional teams to implement workflows for internal uses of the Ideas platform
  • Obtain & maintain proficiency of all Splunk GA Products and capabilities.

Requirements

  • Experience participating in and delivering process improvements
  • Experience with, or knowledge of data-platform product capabilities (Meaningful experience with Splunk products is highly preferred)
  • Must be organized and process-driven
  • Ability to accurately compile and analyze both quantitative and qualitative data
  • Preferred Technical background: Either bachelors degree in Computer Science, or equivalent Software Development experience.
  • Solid interpersonal and organizational skills needed to communicate with customers and partner with product managers and ensure they follow defined workflows in a timely manner.

We value diversity at our company. You will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment people with arrest and conviction records

Thank you for your interest in Splunk!

 

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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