Information Technology

ServiceNow Administrator - Remote OK

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role

Splunk IT is growing and seeking a dynamic ServiceNow Administrator to join the Splunker Technology Success organization. Along with your team members, you will be responsible for the overall ServiceNow experience at Splunk.

The ServiceNow Administrator that will focus on platform support and incident handling. This individual will work with ServiceNow Architects and Developers on related projects including service automation and platform integration support. A typical day will include working from both a platform incident queue as well as participating in development projects. Other duties as assigned.

Responsibilities

  • Platform upgrades and code migration via update sets
  • Experience with scripting platforms (JavaScript, PowerShell, Python)
  • Knowledge of ServiceNow platform integrations with external systems
  • Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories
  • Experience with Core, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas
  • Experience building automation workflows
  • Experience building business rules, client scripts, and notifications
  • Knowledge of implementing ldap, sso, user/group/role
  • Experience building Service Catalogs
  • Knowledge of CMDB concepts
  • Experience with Debugging and Troubleshooting
  • Knowledge of the ITSM framework (ITIL)

Requirements

  • Bachelor’s degree in the field of computer science, information systems, other related degree, or experience equivalent.
  • 1 year of ServiceNow platform experience including development and administration
  • Experience with CMDB
  • Excellent communication and interpersonal skills
  • Productive attitude with the focus on progressing the business forward
  • Drive efficiency, adoption and platform manageability
  • Following certification
  • Certified System Administrator (SNOW)

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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