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Product Management and UX

Service Experience Product Manager, Splunk Cloud Platform

Service Experience Product Manager, Splunk Cloud Platform  

Join us as we pursue our disruptive vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers and partners. At Splunk, we’re committed to our work, customers, having fun and to each other’s success. Become a part of our journey!

Role:

Splunk Cloud Platform has amazing customers tackling complex challenges with machine data. We are looking for a teammate to guide the fast-and-furious pace of our service operational capabilities. Are you up for the challenge?

Responsibilities: What you'll do.

       You will be accountable for the Splunk Cloud Platform new service introduction process. To do this effectively, you will understand the desired customer experience for the new service to ensure a successful introduction. In addition, you will collaborate with service owners to resolve technical dependencies for a successful global service rollout.

       You will understand and represent the customer, support, operational and financial perspectives in the delivery of the new service offering. You can leverage cross-functional teams of Splunk subject matter experts to drive the desired customer experience and the best business outcome. Finally, you will collaborate with the Splunk go to market teams to ensure new service awareness and enablement.

       You will also work with Splunk Cloud Platform strategic accounts on scale, availability and security roadmap requirements. You will own the business case for these capabilities and collaborate with the service owners on roadmap prioritization.

 

Requirements: What you'll need to succeed for this San Francisco Bay Area based role

       Hands-on experience with a public IaaS or SaaS service. You have a good understanding of operational aspects of delivering large scale Cloud service experiences. You can point to examples of services you worked on.

       You have 3+ years of experience in an operational role, including 1+ years of product management experience.

       You have shown the ability to lead without authority plus to comfortably articulate your requirements via documents and presentations.

       You enjoy engaging with customers on business and operational topics.

       You are comfortable with shifting priorities and ownership in a fast-paced environment.

       Prior knowledge of Splunk a plus.

 

Education:

Bachelor’s degree; MBA or similar degree highly preferred

Professional certifications as a plus, especially those around Project, Product, and Cybersecurity management

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records

(Colorado only*) Minimum base salary of $95,000. You may also be eligible for incentive pay + equity + benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).

 

 
 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
 
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
 
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 

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