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Customer Success and Support

Senior Technical Support Engineer

  • - Hybrid Remote

Role Summary

Splunk is seeking a Senior Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, fix and resolve customer problems, collaborate with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing marketplace of solutions, and more.

What you'll get to do

  • Work directly with customers and partners to provide Enterprise and Cloud Level Support
  • Respond to and follow up on our client’s product related issues
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Develop a deep understanding of the Splunk product
  • Provide documentation and participate in online forum support for real-time questions
  • Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation
  • Providing outstanding customer service and technical support to Splunk clients and maintaining customer relationships
  • Assist in developing support tools to help troubleshoot issues

Must-have Qualifications

  • Experience in: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X.
  • Exposure to: AWS (including Amazon EC2) or GCP would be helpful.
  • Experience in a Technical Support or Service Engineer capacity.
  • An understanding of Relational Databases.
  • Nice to have: Python, Shell Script, Perl, C++/C#/Java, XML, JSON.
  • Experience of Splunk, Observability Tools or Business Intelligence is a plus.
  • Logical approach to problem solving.
  • Works well as part of a team and contributes to continuous improvement.
  • Outstanding verbal/written communication skills, and relationship building capabilities.
  • Excellent time management skills with the ability to prioritise customer issues effectively.
  • Passionate about technology with a strong desire to work in a fast paced technical environment.
  • Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates.

 

 

 

 

 

 

 

 

 

 

Note:

Base Pay Range

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Base Pay: PLN 184,000.00 - 253,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Splunk's Hiring Practices

Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

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