Customer Success and Support

Senior Technical Field Enablement Instructor

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

We are looking for a dynamic and creative Senior Technical Field Enablement Instructor to join the team and help us deliver world class training to our employess, partners, and customers nationally and worldwide. In this role you will perform instructional delivery of approved course materials with a focus on enabling Professional Services Consultants for our employees and partners. Must have the ability work within a team, have strong self-discipline, and be able to work independently. You will deliver classes virtually as well as at Splunk, partner, customer, and contract facilities.

Role can be based anywhere in the UK & I or Europe! This role will involve around 70% travel after an initial period.

Responsibilities: I want to and can do that!

  • Teaches sophisticated technical enablement and customer focused classes.
  • Manages multiple projects/tasks with minimal direction.
  • Consistently meets or exceeds goals and/or project milestones.
  • Communicates both verbally and written, with management, team members, and other departments.
  • Anticipates and resolves common problems.
  • Balances long and short term goals by prioritizing activities.
  • Actively participates in curriculum planning sessions for new product training.
  • Reviews training curriculum and provides feedback to instructional designers.
  • Adapts well to changing job and project requirements.
  • Recommends and implements solutions when project issues arise.

Requirements: I have already done that!

  • Must have 4 + years of software/technology Professional Services Consultant experience.
  • At the minimum, must be a Certified Splunk Architect, Splunk Core Certified Consultant a plus
  • Hands on experience with Splunk products, desirably in large scale deployments
  • Demonstrated experience training to various technical teams (i.e. software engineers, systems administrators, developers, sales engineers etc.)
  • Technical and troubleshooting skills in at least one software application or technology.
  • Experience with both the Unix and Windows operating systems; comfortable on the command line interface
  • You will have excellent oral presentation and customer interaction skills.
  • Ability to deliver training in multiple languages a plus. Proficiency in English essential
  • CSIPP (Certified Security Specialist) a plus
  • Experience with Splunk-Phantom (Security Orchestration, Automation and Response (SOAR)) a plus
  • European Languages a great plus!

Education :

  • BA/BS degree or equivalent experience in a technical or related field is required.

Special Consideration

Must be willing to travel up to 70% and ability to travel to other countries and regions without restriction.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
DIVE DEEPER
Find out what makes Splunk such a great place to work
Our Values

Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
Learn More

Our Locations

From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.
Learn More

University Recruiting Program

Intern with people you want to hang out with, even outside the office.
Learn More

Our Blog

Hear from Splunkers on the latest.
Learn More

Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories
Learn More

LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.
Learn More