Customer Success and Support

Senior Technical Enablement Instructor

Job Description: That's a cool job I want it! 
 
We are looking for a dynamic and creative Senior Technical Field Enablement Instructor to join the team and help us deliver world class training to our employess, partners, and customers nationally and worldwide.  In this role you will perform instructional delivery of approved course materials with a focus on enabling Professional Services Consultants for our employees and partners.  Must have the ability work within a team, have strong self-discipline, and be able to work independently.   You will deliver classes virtually as well as at Splunk, partner, customer, and contract facilities.   

Responsibilities: I want to and can do that! 

  • Teaches advanced technical enablement and customer focused classes.
  • Manages multiple projects/tasks with minimal supervision.
  • Consistently meets or exceeds goals and/or project milestones.
  • Communicates effectively, both verbally and written, with management, team members, and other departments.
  • Anticipates and resolves common problems.
  • Balances long and short term goals by prioritizing activities.
  • Actively participates in curriculum planning sessions for new product training.
  • Reviews training curriculum and provides feedback to instructional designers.
  • Adapts well to changing job and project requirements.
  • Recommends and implements solutions when project issues arise.

 
Requirements: I have already done that! 

  • Ability to deliver training in English and Japanese.
  • Must have 4 + years of software/technology Professional Servcies Consultant experience.
  • Certified Splunk Architect, Splunk Core Certified Consultant would be a huge plus
  • Hands on experience with Splunk products, desirably in large scale deployments
  • Demonstrated experience training to various technical audiences (i.e. software engineers, systems administrators, developers, sales engineers etc.)
  • Technical and troubleshooting skills in at least one software application or technology.
  • Experience with both the Unix and Windows operating systems; comfortable on the command line interface
  • Qualified candidate must have excellent oral presentation and customer interaction skills.
  • Must be willing to travel up to 70%.
  • Must have or be able to obtain current passport and be able to travel to other countries and regions without restriction.
  • CSIPP (Certified Security Specialist) a plus
  • Experience with Splunk-Phantom (Security Orchestration, Automation and Response (SOAR)) a plus
  • Fluent English and Japanese

 
Education :

  • BA/BS degree or equivalent experience in a technical or related field is required.

 
Special Consideration
 
Must be willing to travel up to 70% and ability to travel to other countries and regions without restriction.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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