Documentation

Senior Technical Documentation Manager

Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software.

We are looking for an experienced, innovative information development manager to join the Splunk docs team. You will be responsible for people and project management, with minimal writing responsibilities. In this role, you will work with the Senior Director of Documentation and other manager colleagues to lead a team of 6-8 technical writers located in San Francisco, Vancouver, and beyond. You will coordinate the development and delivery of enterprise software content for system administrators and application developers who use Splunk add-ons, connectors, and Data Stream Processor to collect and process data from a variety of sources. Working in close partnership with engineering, product management, and user experience, your team will build and maintain online user documentation and in-product user assistance. You must thrive in a fast-paced and dynamic environment where a sharp sense of humor is basic currency. We continuously update our content with improvements and enhancements based on customer feedback.

RESPONSIBILITIES: I CAN DO THAT!

  • Support your team members as they manage multiple, simultaneous content-development projects from planning and estimation through development, delivery, and maintenance.
  • Participate actively in meetings with cross-functional team members to advocate for customers and a whole-product perspective.
  • Collaborate with writers and our technical editors to address information architecture questions and challenges.
  • Supervise the performance and professional development of technical writers with varying backgrounds and levels of experience.
  • Interact daily with customers through doc feedback and other channels to address questions, derive requirements, and participate in the Splunk community.

REQUIREMENTS: I HAVE THAT!

  • 5+ years directly leading technical writers who develop enterprise software documentation in an Agile product development environment.
  • Solid knowledge of data collection technologies, system administration tasks, SDKs, and developer tools and workflows.
  • Experience with data analytics products and services.
  • Consistent track record in performance management and career development of individual contributors.
  • Practical experience in topic-based content, minimalism, and use-case documentation.
  • Firsthand experience talking directly and regularly with customers.

Education

Bachelor's degree in English, Technical and/or Professional Writing, Journalism, Management, or a related degree.

Splunk is an Equal Opportunity Employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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