There are many customer volunteers who spend countless hours assisting customers on the Splunk/Phantom Support Communities. We have developed close relationships with these active members and allow them direct access to our team through a private area on the community. You will develop and foster positive relationships with these key members. You are passionate about these unique customers and their online engagement and interactions. You not only understand the value they bring to Splunk/Phantom but advocate for their unique needs to provide the best possible experience. You are an energetic, social individual who loves the challenge of building relationships with people and getting different groups of people from all backgrounds to work better together. You foster a positive environment amongst the customers and build lasting relationships. You are able to identify positive behaviors and patterns that members exhibit and have a knack for encouraging and growing these contributions. You embrace challenges and look for the silver lining. You bring creativity and positivity that help to improve member experiences in alternate ways when preferred methods are not viable. You empathize with customer’s needs, work hard to deeply understand their experience and improve that experience. You advocate for the unique voice of active members and help Splunk/Phantom understand their value, impact and unique needs. You are patient and understand that anything worth working towards is worth the wait. You show this passion in work and your attitude with your team and to customers. You understand the global nature of your work and always are thinking of ways to work closely with your peers and counterparts to maximize efforts, learnings and tactics. You look for opportunities to take your research, planning and execution globally even in small ways to move in a global direction.
Management and monitoring of Splunk/Phantom’s Slack community domain
Drive all aspects of community programs, such as
Harvesting App/Playbook Contributions from the Community
Track overall community participation
Splunk/Phantom community site management
What We Offer You
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status