Bring your talent and experience to the Splunk docs team! Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software. We wrote The Product is Docs, we created the Splunk Style Guide, and we meet regularly as a group to improve our skills and share our knowledge with each other. We engage with our peers throughout the profession to challenge assumptions and provoke discussions about the best ways to develop information, communicate with customers, and address challenges in the industry.
Technical writers on our team play a vital role in getting our customers up and running quickly. Splunk platform writers enable the success of technically-minded users including system administrators, data analysts, and knowledge managers. This position also offers the rare benefit of direct communication with the people who use your documentation to accomplish their goals.
As a technical writer at Splunk, you'll work in a fast-paced environment and collaborate daily with cross-functional peers and other technical writers. You’ll create web-based documentation and continuously update it with improvements and new features.
This position is ideal for a writer who enjoys working on a variety of projects and quickly gaining the technical proficiency needed to contribute independently. You must be collaborative, curious, and persistent with a proactive approach to delivering results. You should have the technical background required to engage directly with software engineers, product managers, and knowledgeable power users of Splunk software. You must be comfortable working in an Agile environment and tracking the work of multiple scrum teams throughout the software development and release cycle.
Responsibilities
- Write clear and accurate English-language documentation that enables customers to use and manage Splunk software effectively and efficiently.
- Integrate quickly with new scrum teams to learn their subject matter and build productive working relationships.
- Independently plan, manage, and deliver large documentation projects for advanced technical functionality.
- Work closely with agile development teams and product managers to define documentation requirements and produce customer-facing docs.
- Discuss technical details and solve problems with engineers, customer support reps, technical writers, and customers every day.
- Follow an established style guide and work with editors to create the best possible documentation for customers.
- Respond directly to user feedback in email and Slack and integrate user suggestions to continuously improve your documentation.
Preferred qualifications
- 5+ years experience writing documentation for sophisticated enterprise software products.
- Ability to manage time and priorities in a dynamic development environment at a fast-paced company.
- Experience documenting software systems that are configured through API endpoints and command-line interfaces, as well as a GUI.
- Familiarity with Linux and Windows system administrator tasks.
- Degree in Computer Science or related field, or relevant professional experience.
- Samples that showcase your best work.
Other relevant skills
- Working knowledge of Unix or Linux operating systems.
- Familiarity with REST API concepts and functionality.
- Knowledge of distributed systems and clusters.
- Experience writing for system administrator audiences.
- Knowledge of Splunk software and usage scenarios.
Note:
Base Pay Range
Poland
Base Pay: PLN 170,400.00 - 234,300.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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