Documentation

Senior Staff Technical Writer, IT Products

We're looking for a versatile technical writer to join the Splunk docs team. Create high-quality documentation for our portfolio of IT products, including Splunk IT Service Intelligence (ITSI) and Splunk IT Essentials. You'll document analytics-driven IT Operations tools that unify metrics and logs for troubleshooting and monitoring. Be part of a fast-paced team where your contributions really make a difference in our customers' experience.

We are big fans of describing the how, why, and who of an application, not just what the software can do. As a writer documenting IT products, you'll identify common customer scenarios and show users how to solve specific problems. You'll use feedback from the field and from customers using your product to continuously improve your docs. You'll work side-by-side with the product team to create and maintain online user documentation and in-product user assistance.

To succeed in this role, you're a confident writer of customer-centric docs who is eager to learn about IT products at Splunk and is passionate about helping people solve problems. You’re an independent self-starter who’s able to quickly get up to speed on new technologies. You're thrilled about joining a team of supportive, diverse tech writers and editors, and you're prepared to tell us stories that demonstrate how you learn about new technologies, focus on what’s relevant for customers, and how you’ll apply that learning at Splunk.

Responsibilities

  • Plan, research, and draft user docs that make using complex products easy for end users and administrators.
  • Work closely with development teams and product managers to understand your products and the people who use them.
  • Become an authority in the Splunk platform and apps.
  • Actively promote customer-centered product development and create content based on customer scenarios.
  • Passionately pursue information that your customers need to be successful.
  • Respond to and address customer feedback on your documentation.

Requirements

  • Interest in researching and writing excellent software documentation that customers rave about
  • Ability to organize complex information into a structure and flow that's accessible to system administrators and end users
  • Enthusiasm about writing docs with a strong customer focus
  • Willingness to collaborate with and mentor other writers 
  • 8+ years of experience developing outstanding user documentation
  • Ability to handle multiple schedules and competing requirements, and take the initiative to look for opportunities to contribute to the team
  • BA/BS degree and/or relevant professional experience

What We Offer You

  • A set of extraordinary peers who are dedicated to the craft of creating high-quality, customer-pleasing content.
  • A multi-functional team that values and relies on accurate, robust documentation.
  • Opportunities to influence our style and standards, and participate in discussions about how to best present our content to users.
  • A constant stream of new things for you to learn. We're always growing into new areas and exploring new technologies.
  • Growth and mentorship. We believe in growing writers through ownership and leadership opportunities.
  • A stable, collaborative, and encouraging work environment.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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