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Customer Success and Support

Senior / Staff Technical Trainer, Enablement (AMER remote)

We are looking for a dynamic and creative Senior Technical Field Enablement Instructor to join the team and help us deliver world class training to our employees, partners, and customers nationally and worldwide. In this role you will perform instructional delivery of approved course materials with a focus on enabling Professional Services Consultants for our employees and partners. Candidates must have the ability to work within a team, have strong self-discipline, and be able to work independently.

You will deliver classes virtually as well as sometimes at Splunk, partner, customer, and contract facilities. The mix of virtual vs on-site instruction is currently heavily weighted to virtual, but this may change in the future.

Responsibilities: I want to and can do that!
--Teaches advanced technical enablement and customer focused classes.
--Manages multiple projects/tasks with minimal supervision.
--Consistently meets or exceeds goals and/or project milestones
--Communicates effectively, both verbally and written, with management, team members, and other departments
--Anticipates and resolves common problems.
--Balances long and short-term goals by prioritizing activities.
--Actively participates in curriculum planning sessions for new product training where required.--Reviews training curriculum and provides feedback to instructional designers
--Adapts well to changing job and project requirements\
--Recommends and implements solutions when project issues arise.

Requirements: I have already done that!
--Qualified candidates must have excellent oral presentation and customer interaction skills.
--Ability to deliver training in English.
--Has the ability to create productive and safe learning environments.
--Possesses the ability to hold balanced discussion with different types of class attendee, with varying experiencelevels, especially where differences of opinions arise.
--Demonstrates experience in training various technical audiences (i.e., consultants, software engineers, systemsadministrators, developers, sales engineers etc.)
--Technical and troubleshooting skills in at least one software application or technology.
--Experience with both the Linux and Windows operating systems; comfortable on the command line interface--A good understanding of basic Linux admin OS tasks like understanding and modifying file permissions, creating startup services & investigating running processes.
--Must be willing to travel up to 50% (may be significantly less than that initially).
--Must have or be able to obtain a current passport and be able to travel to other countries and regions without restriction.
--Capable of teaching intensive 5 business day boot camps. 
--Hands on experience using, administering & architecting the Splunk platform, desirably in large scale deployments.
--Professional Services consultancy experience in Splunk and/or other technologies.
--Can speak a second language.
--CSIPP (Certified Security Specialist).
--Understanding of container orchestration technology.
--Experience with Splunk Enterprise Security or ITSI.
--Experience with Splunk-Phantom (Security Orchestration, Automation and Response (SOAR)) a plus.
--History in working in IT systems and/or Security monitoring.
--BA/BS degree or equivalent experience in a technical or related field

Nice to Have:
--Hold the Splunk Enterprise Certified Architect certification.
--Hold the Splunk Core Certified Consultant certification.

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location.  The base pay for this position is dependent on work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for bonus and benefits, and may be eligible for equity.  

Base Pay Range 

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range:  $152,000 - 209,000 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range:  $142,400 - 195,800 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range:  $129,600 - 178,200  per year

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.


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