Engineering

Software Engineer - Sustaining Engineering

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

The Sustaining Engineering team at Splunk assists customer success teams by maintaining and enhancing customer Splunk core product deployments both on premises and on Splunk Cloud. Be part of this ever-growing team, where you will help resolve the technically challenging issues reported by global customers.

Role:

We are looking for a software engineer who is motivated and passionate about fixing & diagnosing problems in large bodies of complex code, delivering fixes to customers with rapid turnaround time and high quality. We continually improve the product based on requirements and defects reported by Support, Customer Success and Field organizations. This role is based in our North Sydney office and will join our Global Sustaining Engineering team!

Responsibilities:

  • You will investigate and fix customer reported problems in the backend components in an efficient and responsive manner. These could vary from product defects to mis-configurations in customer environment, including but not limited to network problems, disk IO slowness and file system issues
  • You will leverage the experience gained by resolving problems in the field to provide continuous feedback & further contribute to product enhancements & quality improvements
  • You will act as an Escalation point of contact for the allocated Splunk features, and provide technical guidance to Support, Sales, Cloud operations and QA organizations to resolve high priority problems
  • You will participate in remote trouble shooting sessions with customers and occasional on-call weekend engagements

Requirements:

  • You have 6+ years of experience with maintaining, troubleshooting & enhancing large scale multi-threaded applications in a distributed environment, preferably using C++/C Languages. Any scripting experience would be considered a plus
  • You have strong analytical, debugging and troubleshooting skills including use of tools
  • You have strong understanding of Unix/Linux and/or Windows internals, file systems, networking protocols, disk & memory management
  • You thrive in a dynamic environment with changing priorities
  • You possess excellent oral and written communication skills
  • You demonstrate passion towards customer success
  • You have BS or higher degree in Computer Science or a related field preferred

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

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Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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