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Senior Research Operations Program Manager

A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to say that we’re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We’re also proud of our award-winning culture and our regular appearance on those “Best Places to Work” lists. 
 
If you end up joining us, we’ll only ask one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us. 

About the Role:

We’re looking for a Senior Research Operations Program Manager to join Splunk’s Research & Insights team. The Research & Insights team is a new team focused on driving key product decisions through customer insight. This role is essential to building the foundation from which our team can increase impact and deliver on audacious business goals. The focus of your role will be improving our overall recruiting strategies and programs with a goal to enable Researchers to conduct high quality studies, as well as enabling non-Researchers seeking customer feedback with a secondary focus on roadmap management, impact tracking and supporting ongoing critical initiatives. 
 
This is an individual contributor role (IC) and manages process and programs, not people, with a potential for future increase in scope. 
 
As a Senior Research Operations Program Manager, you will lead efforts to scale the Research & Insights team’s impact through process improvements, new programs and better alignment of tools to Researcher’s needs. 
 
Partnering closely with Research leadership, the Research & Insights team and design, product and customer experience operations you will drive changes that allow Splunkers to operate in more customer-centric ways and support major objectives for the organization. You will develop a committed, prioritized roadmap of Research Operations programs that align with the direction of the team and combine strategic and innovative thinking with an ability to execute and own a variety of programs and projects. 

What you’ll do

  • Own and drive the Splunk user research recruiting programs
  • Develop metrics and KPIs to track recruiting health and success
  • Drive key behavior changes to Researchers and non-Researchers talking to customers
  • Partner with other Operations teams (Design, Product, Customer Success and Experience) and Program Management to ensure greater efficiency and alignment around customer feedback activities and related programs
  • Partner closely with Researchers and research leadership to pro-actively identify unmet needs, drive pilot process changes and scale to the whole organization

What you’ll bring

  • 5+ years experience in Research Operations or Program Management in a Research & Insights organization
  • Deep expertise and demonstrated success operationalizing Research process, tools and people.
  • Advanced understanding of Research, Design and Product Development processes and deliverables
  • Demonstrated success improving existing and implementing new scalable programs that reduce inefficiencies, improve impact and reduce friction in research and insights related activities, especially recruiting
  • Demonstrated ability to reduce time-to-recruit customer profiles of various complexities and to improve the overall quality of participants in a cost effective way for both Researchers and non-Researchers and employing a balance of self-service and hands-on recruiting
  • Highly organized and structured in your approach, ability to coordinate partners and proactively communicate about progress anticipating risks, needs and opportunities
  • Deep expertise in incentive management, NDA’s, GDPR and research ethics
  • Demonstrated success designing, implementing and communicating about complex multi-stream programs
  • Demonstrated expertise maximising in-house tools and databases, panel management systems, recruiting vendors and software tools to improve recruiting efforts
  • Ability to work autonomously with high ownership of outcomes and program success
  • Preferred: expertise with research road-mapping, impact tracking, budget management, procurement, vendor relationships and knowledge management (research repositories/libraries), insights communication and socialization strategies and/or training and professional development for Researchers

What We Offer You:

If you’d like to join one of the fastest-growing and most exciting tech companies in Silicon Valley, contact us! 
 
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, and much more! Learn more about our comprehensive benefits and wellbeing offering here
 
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. 

 

Note: 

Base Pay Range 

SF Bay Area, Seattle Metro, and New York City Metro Area 

Base Pay Range: $159,200.00 - 218,900.00 per year 

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts 

Base Pay Range: $143,280.00 - 197,010.00 per year 

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area. 

Base Pay Range: $127,360.00 - 175,120.00 per year 

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards. 

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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