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Senior Product Manager - Cloud Delivery

Join us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

About the Role:

We are seeking a Senior Product Manager to join our Cloud Business Delivery team to drive automated platform solutions for Splunk Cloud’s end to end service delivery flow. This individual has seasoned experience driving technical platform solutions against impactful business outcomes with a strategic and analytical lens. They have a passion for solving exciting technical problems and delivering cloud products with an intuitive user experience.

Splunk Cloud is an exciting and fast-paced organization where you will have the opportunity to lead tangible and scalable change. Our team sits in a unique position, merging people, process, and technology to design a cohesive customer experience for interacting with our services. We iteratively and intentionally develop our platform based on customer feedback, data, and usage monitoring. Working in Splunk Cloud, you will experience a dynamic environment with an agile approach to delivering customer-focused automated solutions.

In this role, you will merge technical understanding with system design knowledge to build out our integrated delivery platform by partnering closely with Product and Engineering teams throughout the system development lifecycle. You will incorporate customer inputs directly into the development process to enable speed to market while ensuring an excellent customer experience.

The ability to lead matrix teams through influence, communicate across technical and business minded teams, and find simple solutions to complex problems will accelerate your success in streamlining product delivery across our cloud product portfolio.

Responsibilities

As with any fast-growing company, day-to-day responsibilities will span the entire product management lifecycle and include deep interaction with customers, sales, product, and engineering. As a Senior Product Manager, you will:

  • Build out automated and self-service solutions for delivering our Cloud service offerings
  • Own and lead implementation of automated solutions through roadmap planning, requirement gathering, and technical system design documentation
  • Listen to and absorb our internal and external customer experiences and challenges to convert them into business and technical requirements and continue to iterate on delivered solutions
  • Define product specs, user stories, mockups and acceptance criteria in collaboration with engineering
  • Be the subject matter expert on our delivery processes executed on our platform and guide cross-functional teams throughout planning and development
  • Use metrics to monitor and forecast efficacy of delivered solution and use them to optimize roadmaps against data-driven decisions for future iterations
  • Collaborate cross-functionally to implement changes that mature Cloud’s service delivery and benefit the entire business
  • Operationalize automated solutions and ensure monitoring, troubleshooting, and escalation paths are in place

Requirements

  • 5+ years of experience in a technical product role requiring extensive knowledge of delivering Saas solutions and their underlying cloud infrastructure and delivery platform
  • Experience with IaaS and integrated system level design
  • Aptitude for cloud computing principles across public cloud providers
  • Strong analytical skills with a data-informed approach to product decision-making
  • Strong sense of customer empathy to care deeply about customer problems and user experience
  • Collaborative team player, with strong communication skills, including the ability to translate sophisticated technical products and features into simple concepts and presentations
  • Proven experience leading multiple workstreams, managing Kanban boards in JIRA, and delivering against system level design requirements
  • Bachelor’s degree in a technical field (e.g. EE, CS); MBA or similar degree highly preferred

What We Offer You:

  • A constant stream of new things for you to learn. We're always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
  • A set of exceptionally talented, fun, and dedicated peers you can learn and grow from.
  • Free snacks, stocked kitchens, a rooftop patio, cold brew coffee and a host of other perks.
  • Fun. It is literally one of our core tenets.
  • Growth and mentorship. We believe in growing employees by giving them ownership and leadership opportunities.
  • Work life balance, with the ability to work at home at times, take extended vacations and enjoy your personal time.
  • A stable, collaborative and supportive work environment.

Are you ready for the next step in your career? Splunk has been in the Top 10 "Best Places to Work" for ten years in a row, and we're only getting better!

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location.  The base pay for this position is dependent on work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for bonus and benefits, and may be eligible for equity.  

Base Pay Range 

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range:  $156,000 - 214,500 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range:  $146,400 - 201,300 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range:  $132,800 - 182,600 per year



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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