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We're looking for a highly motivated Senior Manager, ITSM to manage a team and champion the development of service management processes and the service management platform (ServiceNow). As Senior Manager, you will be responsible for defining and implementing a strategy to drive adoption of service management and operational standard methodologies relevant to all IT services including both cloud and on-premise offerings. You will define roadmaps for the ServiceNow platform that will demonstrate all capabilities to increase the value to our internal customers and stakeholders; including IT, HR, Facilities, Engineering, Security, and more. You will have an opportunity to create an environment that supports customer self-service and automation of routine service requests. You will develop and implement a strategy and roadmap for operational excellence in the application of ITSM services, procedures and tools.
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We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
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