Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
We're looking for a highly motivated IT Service Management Strategy and Implementation to manage a team and champion the development of service management processes and the service management platform (ServiceNow). As Senior Manager, you will be responsible for defining and implementing a strategy to drive adoption of service management and operational standard methodologies relevant to all IT services including both cloud and on-premise offerings. You will define roadmaps for the ServiceNow platform that will demonstrate all capabilities to increase the value to our internal customers and stakeholders; including IT, HR, Facilities, Engineering, Security, and more. You will have an opportunity to create an environment that supports customer self-service and automation of routine service requests. You will develop and implement a strategy and roadmap for operational excellence in the application of ITSM services, procedures and tools.
Are you ready for the next step in your career? Splunk has been in the Top 10 "Best Places to Work" for ten years in a row, and we're only getting better!
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.