Design at Splunk

Design at Splunk is at the center of how we build and ship products our users love to use. We’re a team of designers, user researchers, and design program managers that move fast and focus on delivering clear and beautiful enterprise solutions to our customers.

The Role

Partnering with our Chief Design Officer and reporting directly to him, the Head of Design Operations will help build, implement, and continue to improve programs to operationalize the design team and ensure we’re operating effectively at scale.

In this role, you’ll grow and build a team to lead and continue to evolve our practice, research, team, and design operations. You, along with the design operations team reporting to you, will help develop our design operating model, build our research program, and drive a more effective and connected design team.

As the Chief Design Officer leading design at Splunk, I am looking forward to working with you, as a key partner on the leadership team, to drive design forward and ensure we’re building the right frameworks and processes as we continue to build a more connected and effective team.

You are:

  • An empathetic leader who is able to lead by example and be an effective partner to designers, design leaders, and the cross-functional teams.
  • Organized and capable of distilling different operational challenges into their root problems in order to develop the right programs and processes to address them.

You will:

  • Work with our Chief Design Officer to set clear OKRs to drive better operational effectiveness throughout the design team.
  • Will hire and grow an operations team.
  • Will work with a dedicated research ops leaders on your team to develop a research program to help designers better connect to customers and end users more effectively and more often.
  • Keep the design team together by designing the right processes and programs to keep the team connected and make sure planning and related processes are thriving.
  • Drive our key rhythm of business, staff meetings, all hands, team-wide communication, and our internal design conferences.
  • Help standardize our design process, practice, and design operating model and help implement it across the organization.
  • Create the necessary programs to understand design team health and build the right programs to continue to build a psychologically safe culture focused on outcomes vs. outputs.
  • Ensure designers have the right tools, resources, and processes they need to succeed in their roles.
  • Drive our onboarding and training programs.

You have:

  • Have led operations for large at scale design teams.
  • Have experience hiring, managing, and growing program managers and design operations leaders.
  • Demonstrated the effectiveness of the programs you’ve built through clear outcomes.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

This is a remote position located in the US. You must be able to work on the West Coast time zone (PST). For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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